Meet with Your Healthcare Provider from Your Home or Office with TeleVisits!

Meet with Your Healthcare Provider from Your Home or Office with TeleVisits!

Modern healthcare needs require modern solutions, and at Imperial Valley Family Care Medical Group, we're meeting that challenge head-on with healow TeleVisits. This technology facilitates remote office visits and is changing the way you can access and interface with your healthcare providers from the comfort and safety of your home or office using your computer or smart device (smartphone or tablet).

In times like now, with the COVID-19 precautions being taken to help keep you and your family safe, our TeleVisit offering can allow you access to care with your healthcare provider from the comfort of your home or office

TeleVisits are convenient, secure, and private - and can be accessed using either your patient portal or the Healow App. During your TeleVisit, you and your healthcare provider will see and talk with each other using a computer or smart device. Your healthcare provider will be able to check how you're doing, diagnose any problems you have, and come up with a treatment plan for you all by video. Your healthcare provider will also document the TeleVisit in your medical record in the same way they would if your visit were in person.

Your video won't be recorded or saved and TeleVisits meet the strict standards of the Health Insurance Portability and Accountability Act (HIPAA). This means your privacy is protected just like all your visits with your healthcare providers.

What are the benefits of TeleVisits?

There are many benefits to having a TeleVisit, including:

How do I Schedule a TeleVisit?

Simply call your doctor's office to schedule an appointment, or for assistance you can reach us at 760-355-7730 ext. 1165



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Patient Instructions for TeleVisit Appointments:

After you have scheduled your TeleVisit with our office, follow these steps for your TeleVisit appointment:

  1. Make sure you have a computer or smart device (smartphone or tablet) that supports the Healow app, has a working microphone & camera, and is connected to the internet.
  2. Log into the Healow app or your patient portal.
  3. Select Appointments.
  4. Select your TeleVisit.
  5. Click "Start TeleVisit" to open the questionnaire (not all visits will include a questionnaire). Answer the questions provided then scroll down and click "Submit".
  6. Next, enter any known vitals information. Scroll down to select "Submit Vitals".
  7. Select "Start TeleVisit" to inform the provider that you are online and ready for your appointment.
  8. Once the provider starts the appointment, the video will show a self-view on the bottom right corner with the provider video in the main portion of the screen.
  9. You have the following controls on the bottom of the screen:
    • Pause the video being sent to the provider
    • Mute/unmute your microphone
    • Switch the camera view being shown to the provider
    • Selecting the speech bubble- shaped chat icon on the top right hand corner will allow you to type a message to the provider. Selecting the video button returns to video view